Every day, several pieces of information are entered into hospitals’ database, and hospital indicators are an excellent way to improve management. With them, it is possible to assess the performance of sectors and teams and have budget planning and assistance in decision-making.
Aiming at a professional management, throughout this post we will show you seven indicators that should always be part of your hospital or clinic’s daily routine.
1. Occupancy rate
As its name suggests, this indicator traces the percentage of patients seen according to the number of beds available. To that end, it is necessary to take into account the treatment time of each person.
The occupancy rate also takes into consideration the beds for post-anesthesia, nursery observation and pre-delivery, in addition to the traditional ones.
With the indicator, the manager has knowledge about the type of bed most used, age group, gender, health insurance that is most in demand; in other words, the budget is always organized.
2. Turnover interval
It is calculated by the average time that a surgical center is unoccupied, that is, it is the period of idleness of a bed.
How to calculate it? Multiply the average length of stay by the percentage of vacancy, dividing the result by the percentage of occupation.
Thus, if it is a high index, the waiting list increases. Otherwise, finances can be affected by unoccupied beds.
3. Average length of stay
It is calculated by the average length of stay of patients in a given period.
With this hospital indicator, the manager is able to know the number of discharges, transfers and deaths, that is, it is essential for both the financial and operational routine.
The profitability indicator demonstrates how much the hospital earned in relation to investments, presenting the well-known ROI.
This account includes care paid by health insurance, privately, public health care, sectors, etc. Therefore, the larger the productivity, the better is the use of resources.
A crucial factor in administrative management, revenue is linked to accounts payable and receivable, as well as to the hospital’s efficiency capacity analysis, always aiming at saving resources.
The revenue indicator reveals the best health insurances, being essential for potential continuations or cancellations.
6. Patient satisfaction
As patient satisfaction is a hospital indicator that is in line with the humanization of care, it is obtained through assessments.
With technologies, it can be evaluated through totems that have questions about the quality of services provided and are open to suggestions and criticism.
Questions about potential recommendations of the unit also help in the calculation, as the answers provide a guide for decision-making.
7. Clinic’s productivity evaluation
To achieve this indicator, it is necessary to have the help of management software, which will show the services that provide the most financial return, from complex procedures to surgeries and appointments.
That way, it is possible to see which areas are more productive, being a good indicator for investment and teams’ retention.
In addition to the hospital indicators mentioned, there is also the mortality rate, which traces the number of deaths in a given period, showing which ones happened in surgeries or other situations.
With the rate, it is possible to set actions that lower the indexes. Therefore, hospital indicators are extremely important in management and must always be put into practice.
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